FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order?

Placing an order is very simple. Find the books or products you need in our online store, add them to your cart and proceed to checkout. Enter your contact information, select the delivery and payment method, then confirm the order. You will then receive a confirmation by email.

2. What payment methods do you accept?

We accept a variety of payment methods including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfers

3. What is the delivery time?

Delivery times vary depending on your location and the delivery method you choose. In Canberra, delivery typically takes 1-3 business days. For the rest of Australia, delivery times can vary from 3 to 7 business days. We ship via trusted couriers and provide a tracking code for tracking.

4. How can I return the product?

If you would like to return an item, please review our returns policy. First, contact our customer service team at support@cozyreadnook.com for return instructions. Please ensure that the item is in new, unused condition and in its original packaging.

5. Can I exchange the product?

Yes, you can exchange your item. Please contact our customer service for information on available replacement options. Please note that exchanges are only possible for items that are in stock.

6. How do I know if a book is in stock?

Each product page contains information about the availability of the book. If you cannot find the book you are looking for or have questions about availability, please contact us and we will help you.

7. Do you offer gift certificates?

Yes, we offer gift certificates for any amount. You can purchase them through our website or in the store. Gift certificates can be used to purchase any product in our store.

8. How can I contact you?

You can contact us through the following channels:

9. Where can I find information about discounts and promotions?

We regularly update information about discounts and promotions on our website. You can also subscribe to our newsletter and follow us on social networks so as not to miss any news.

10. How can I become our partner or author?

If you would like to collaborate with us or become part of our book community, please email your proposal to partnerships@cozyreadnook.com . We are always happy to consider new ideas and opportunities.